About this policy
This Privacy Policy applies to dewagriyaasri.com and digital services operated by PT Dewa Griya Asri (“we”, “us”, or “our”). We act as the controller of personal data collected through our website, property enquiries, bookings, marketing communications, and customer service channels.
We process personal data in accordance with applicable Indonesian laws and regulations, including Law No. 27 of 2022 on Personal Data Protection.
Personal information we collect
We may collect information that you provide when contacting us, completing a form, requesting project information, arranging a site visit, making a booking, or entering into a property transaction. This may include:
- your name, email address, telephone or WhatsApp number, city, and address;
- your preferred property, unit, location, price range, visit schedule, and financing preferences;
- booking, payment reference, identity, and transaction information when reasonably required; and
- messages and other communications sent to our team.
When you visit our website, we may automatically receive limited technical information such as your IP address, browser, device type, referring page, pages viewed, access time, and cookie identifiers.
Why we process your information
We use personal information only where reasonably necessary to:
- respond to enquiries and provide information about our property projects;
- arrange visits, reservations, bookings, financing, transactions, and customer support;
- send requested updates and, where required, marketing communications with your consent;
- operate, secure, analyse, and improve our website and services;
- prevent fraud, misuse, and security incidents; and
- comply with legal, regulatory, tax, and recordkeeping obligations.
Our website may use cookies and services provided by companies such as Google or Meta for analytics and advertising. Those providers may process data under their own privacy policies. You may manage cookies through your browser settings or consent controls where available.
Sharing and retention
We do not sell personal information. Where necessary, we may share limited information with authorised staff, sales and project partners, hosting and technology providers, analytics and advertising providers, banks, financing providers, payment providers, notaries, professional advisers, and public authorities. Service providers are expected to use information only for authorised purposes and protect it appropriately.
We retain personal information only for as long as needed for the purposes described above, to complete transactions, resolve disputes, and meet legal obligations. When it is no longer required, we will delete, destroy, or anonymise it in accordance with applicable requirements.
Your rights
Subject to applicable law and identity verification, you may request information about our processing, access or correct your data, withdraw consent, object to certain processing, request deletion or restriction where available, unsubscribe from marketing, or submit a complaint.
Some information may still need to be retained where required by law or another lawful ground applies. To exercise your rights, contact us using the details below.
Information security and third-party services
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, use, alteration, disclosure, loss, or destruction. However, no method of internet transmission or storage is completely secure.
Our website may link to services that we do not own or control. Their privacy practices are governed by their own policies. Some technology providers may process data outside Indonesia; where this occurs, we take reasonable steps required under applicable law to protect the data.
Legal disclosures and policy updates
We may disclose information where required or permitted by law, including to respond to lawful government requests, protect our rights or the safety of others, investigate fraud, or establish and defend legal claims.
We may update this Privacy Policy when our services, technology, or legal obligations change. The latest version will be published on this page with a revised effective date.
Contact us
For questions about this Privacy Policy or your personal data, please contact: